Privacy Policy

1. Information We Collect

To provide high-quality home appliances and services, we may collect the following types of information:

Identity Data: Name

Contact Data: Delivery address, email address, and phone numbers.

Transaction Data: Details about payments and products you have purchased from us.

Technical Data: Information related to smart home appliance usage, if applicable, and website interaction.

2. How We Use Your Information

MGE uses your data for the following purposes:

Order Fulfillment: To process and deliver your home appliances and manage warranties.

Product Improvement: To enhance our OEM manufacturing processes and appliance designs.

Customer Support: To provide technical assistance for MGE products and services.

Marketing: To send updates regarding MGE brand launches (only with your explicit consent).

3. Data Sharing and Disclosure

We do not sell your personal data. We may share information with:

Service Providers: Logistics partners for delivery and third-party payment processors.

Legal Compliance: When required by Cambodian authorities or to protect our legal rights.

Business Transfers: In the event of a merger or expansion of MGE operations.

4. International Data Transfers

Since MGE sources components and products internationally (e.g., via ASEAN-China trade routes), your data may occasionally be processed by partners outside of Cambodia. We ensure these partners adhere to strict data protection standards.

5. Security of Your Information

We implement robust physical and digital security measures to protect your data from unauthorized access, alteration, or disclosure. This includes secure office and showroom protocols and encrypted digital storage.

6. Your Rights

Under applicable regulations, you have the right to:

Access the personal information we hold about you.

Request the correction of inaccurate data.

Request the deletion of your data, subject to legal or contractual obligations (such as warranty records).

7. Updates to This Policy

MGE may update this Privacy Policy from time to time to reflect changes in our business or Cambodian Law. We will notify you of any significant changes by posting the new policy on our official platforms.

8. Contact Us

If you have questions regarding this Privacy Policy or our data practices, please contact our office:

Mekong General Electronics Supply Co., Ltd. (MGE)

Address: Peak Capital Building, Ground floor, 23B Street 169, Phnom Penh, Kingdom of Cambodia

Email: info@mge.asia Phone: +855963113777