Job Summary
The Customer Service staff is responsible for providing excellent support to customers by handling inquiries, resolving issues, and ensuring a positive customer experience.
Key Responsibilities
- Respond to customer inquiries via phone, email, or in person
- Provide accurate information about products and services
- Handle and resolve customer complaints in a timely manner
- Maintain records of customer interactions and transactions
- Follow up with customers to ensure satisfaction
- Coordinate with internal departments to resolve issues
- Support sales and service teams when needed
- Ensure a high level of customer satisfaction and professionalism
Requirements
- Bachelor’s degree or diploma in any related field
- Previous experience in customer service is an advantage
- Strong communication and interpersonal skills
- Problem-solving and conflict resolution abilities
- Customer-focused attitude
- Ability to work under pressure and manage time effectively
- Basic computer skills (MS Office, email systems)